Refund policy

Returns & Refunds Policy

Thank you for shopping with us. Each of our products is made-to-order, created especially for you. We are committed to delivering products of the highest quality. For information about returns and refunds, we have established the following returns policy:

No Returns or Refunds (Made-to-Order Items

Because our products are made-to-order and created specifically for each customer, we do not accept returns or offer refunds for unwanted items. Please ensure all details (product selection, size, shipping address) are correct before completing your purchase.

Incorrect Address

Please double check your shipping address. If a package returns to us because the customer put an incorrect address, that customer is responsible for paying the shipping to re-ship a second time. 

Order Changes

We cannot change any information on an order once it has been shipped. If you made a mistake (incorrect shipping or changing qty), please contact us with your order number and issue on our customer service support@jogbon.com

Damaged, Defective, or Incorrect Items
We want you to be fully satisfied with your purchase. Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@jogbon.com with photos of the issue. We will review the case and arrange a replacement or refund, depending on the situation.

Contact Information

Contact our customer support service support@jogbon.com. We are here to assist you and ensure that you are satisfied with your purchase on our website.

Thank you for your understanding and for supporting our business.